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De la division morale du travail de contrôle dans le métro parisien

Abstract : The RATP’s new marketing guidelines change the work of the ticket collectors. They conceive their work according to two categories in tension : le commercial (to be “commercial”) and le répressif (to be “repressive”). This paper explores, first, how these categories structure the ticket collectors’ working practices and how they produce a dissimilar way to deal with passengers. Then the article deals with the preference given by ticket collectors to the repressive aspects of their work, which responds to a social strategy to keep some autonomy while working conditions are deteriorated by commercial guidelines.
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https://hal.inrae.fr/hal-02950149
Contributor : Eleonora Elguezabal <>
Submitted on : Sunday, September 27, 2020 - 12:46:42 PM
Last modification on : Thursday, January 7, 2021 - 3:37:14 AM

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  • HAL Id : hal-02950149, version 1

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Eleonora Elguezabal. De la division morale du travail de contrôle dans le métro parisien. Deviance & Societe, Medecine et Hygiene, A paraître. ⟨hal-02950149⟩

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