Managing the Standardization Knowledge Codification Paradox - INRAE - Institut national de recherche pour l’agriculture, l’alimentation et l’environnement
Book Sections Year : 2020

Managing the Standardization Knowledge Codification Paradox

Abstract

In a connected society and organizations working with digitized business models, standards will have more important roles than ever in shaping activity systems content, structure, and governance. While the standardization conformity/innovation duality has received great attention in literature, little research has been done on the role of managers in managing the tensions of knowledge codification required during ISO 9001 standard implementation. By utilizing Danone's Networking Attitude experience as a case study, the authors address this gap by exploring how managerial skills and practices were used to overcome the cognitive and emotional tensions related to internal knowledge codification, transfer, and use. The main contribution is to elucidate the role of managers in resolving these paradoxes and creating innovation capabilities. Further, they demonstrate the mutually beneficial relationship between knowledge codification and innovation if knowledge management is approached more as an evolving pragmatic knowing than a technical means that may create rigidity and resistance.
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Dates and versions

hal-04616850 , version 1 (19-06-2024)

Identifiers

Cite

Hiam Serhan, Doudja Saïdi-Kabeche. Managing the Standardization Knowledge Codification Paradox. Kai Jakobs. Shaping the Future Through Standardization, IGI Global, pp.168-197, 2020, Advances in Standardization Research, 9781799821816. ⟨10.4018/978-1-7998-2181-6.ch007⟩. ⟨hal-04616850⟩
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