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Business analytics for managing performance of microfinance Institutions: A flexible management of the implementation process

Abstract : Microfinance institutions are social enterprises that focus on the provision of financial services to poor populations excluded from the conventional banking system. These organizations face a double-bottom line, dealing simultaneously with a financial and social objective. The challenge of putting it into action is great, especially when there is a need to involve all stakeholders and to replicate the experience to new communities. One way to sustain both financial performance and social impacts is to develop a business analytics solution aiming at measuring and expanding social impacts in a financially sustainable way. This paper describes main elements to be considered, in particular the organizational context, the development process, and implementation issues that would facilitate or impede the deployment of a business analytics initiative in practice. Finally, two main components of the implementation process are specifically pointed out: a behavioral fit of the business analytics solution to the cultural context of the organization, and the country where it is deployed, and a flexible commitment in the management of the business analytics initiative implementation.
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https://hal.inrae.fr/hal-03209188
Contributor : Jean-Walter Schleich <>
Submitted on : Tuesday, April 27, 2021 - 9:42:54 AM
Last modification on : Thursday, April 29, 2021 - 3:35:23 AM

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Isabelle Piot-Lepetit, Joseph Nzongang. Business analytics for managing performance of microfinance Institutions: A flexible management of the implementation process. Sustainability, MDPI, 2021, 13 (9), pp.1-22. ⟨10.3390/su13094882⟩. ⟨hal-03209188⟩

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