An overview of Quality Management System implementation in a research laboratory
Résumé
The aim of this paper is to show the advantages of implementing a Quality Management System
(QMS) in a research laboratory in order to improve the management of risks specific to research programmes and
to increase the reliability of results. This paper also presents experience gained from feedback following the
implementation of the Quality process in a research laboratory at INRA, the French National Institute for
Agronomic Research and details the various challenges encountered and solutions proposed to help achieve
smoother adoption of a QMS process. The 7Ms (Management, Measurement, Manpower, Methods, Materials,
Machinery, Mother-nature) methodology based on the Ishikawa ‘Fishbone’ diagram is used to show the
effectiveness of the actions considered by a QMS, which involve both the organization and the activities of the
laboratory. Practical examples illustrate the benefits and improvements observed in the laboratory.
Domaines
Gestion et managementLicence |
---|